We maintain a larger staff than most security companies for one reason—YOU. Our goal is to provide the best customer service, the fastest officer response time, and the highest level of safekeeping possible. And we’re confident you’ll agree that no one does it better.

Our success is due in part to a focused approach. Rather than offer many services that spread us thin, we focus on doing a few things well. It begins with a customized security plan that is specifically designed to protect your assets and maintain a secure environment. This includes:

 

  • We have a multi-tiered approach to make sure your site is receiving the highest service possible:

    • Managers for Operations and Scheduling

    • Customer Care Specialists for working directly with clients in creating tailored post instructions and training onsite officers

    • Field Supervisors for random site inspections, evaluations, assisting with any issues and training onsite officers

    • Site Supervisors for delivering targeted supervision of a location and working with clients on a daily basis to maintain the highest levels of service

  • Electronic daily logs, incident reports, and round system with GPS verification

  • Client has 24/7 access to all reports

 

 

Merchants Security uses the Trackforce Guardtek  system for our Officers rounds and reporting. Trackforce is an industry leader in Security Officer management systems.

 
 
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We provide stationary officers for…

  • Office buildings
  • Industrial complexes
  • Factory and manufacturing plants
  • Distribution centers
  • Health care facilities
  • Government facilities
  • Construction sites
  • Arenas and special events
  • Schools

Recruits are selected through a careful screening process and not everyone that applies is hired. New officers are thoroughly trained in basic security and company policy along with continual on-the-job training to increase their skills and abilities in modern technology. And progress is monitored through follow-up reviews. We constantly strive to improve the professional skills of our officers and make them better in their jobs, so they can better serve you.

Motor Patrol

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Our motor patrol officers undergo extra training, are armed, and drive well marked, fully equipped security vehicles. They act as your eyes and ears after normal business hours on weekdays and around the clock on weekends and holidays.

We have designated routes to provide random, unannounced security checks on your campus or facility during after-hours. This includes:

  • Internal building checks
  • Drive-by of storage yards and parking lots
  • Monitoring operational equipment like boilers, furnaces, pumps, and motors
  • Opening and locking up commercial and retail establishments
  • Employee escorts
  • Alarm response
 
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Alarm Response

 

It’s inconvenient to wake up and drive to your business in the middle of the night because the alarm goes off. Usually it’s a false alarm, and if not, then what? Add the extra charge from the police for responding to false alarms and our alarm response service becomes very attractive.

When the alarm sounds, our officers respond on your behalf. They check your facility, restore the system, and effectively handle break in situations. When considering the inconvenience of midnight runs and the multiple police charges that go with it, the value of our alarm response service adds up fast.

 
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Merchants Security Service, Security Guard & Patrol Service, Dayton, OH